Returns & Exchanges
At Zawina Morocco, we want you to be completely satisfied with your natural beauty journey, which is why we offer a 30-day return policy for unused and unopened products. If your order isn't perfect, our dedicated team is here to assist you with a seamless exchange or refund process.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely wrap them to prevent damage during transit back to our facility.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package to the address specified in our confirmation email.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing